FAQ and Policies
|How will my order be shipped?
We ship UPS Next Day Air and 2nd Day Air. Please note, all perishable items require NEXT DAY AIR shipping!
When will my order be shipped?
We need 24 hours to process your order. Orders are generally shipped on Monday, Tuesday and Wednesday.
Is there a signature required at delivery?
A signature is not required upon delivery. However, Gold's is not responsible for perishable items left unattended once delivered. Please make arrangements for someone to be available to accept your order.
Is it safe to ship food?
It is completely safe to ship food. Please note that perishables always require Next Day Air shipping. In the summer months it becomes more difficult to ship chocolate. We reserve the right to substitute meltable chocolate with a suitable replacement. If you would prefer, we can ship the chocolate, but we will have to take extra precaution in packing and insulating. We have to charge an extra $5.00, and the insulation will add some extra weight to the package.
Will I receive exactly what is shown in the picture?
At Gold's it's simple. We sell only the best. We will not send something that is less than perfect. Sometimes it simply cannot be helped, perhaps a particular basket is backordered, or we've run out of a particular flavor. On that rare occasion, yes, we will send a suitable replacement rather than hold up your order.
What if something in my order arrives damaged?
At Gold's, we take every precaution to pack every individual order safely and securely. We stand behind the quality of our orders. If something unforeseen happens, and something doesn't arrive in absolutely perfect condition, please contact our Customer Service department, and we will ship a replacement immediately.
What if I'm just not happy with what I ordered?
Gold's guarantees your satisfaction. If you are unhappy with your order in any way, please contact our Customer Service department at (203)227-0101. We will gladly make arrangements for credit or replacement.
|The Gold's Promise
Gold's guarantees your satisfaction. If you are unhappy with your order in any way, please contact our customer service department. We will gladly make arrangements for credit or replacement.
"We respect and are commited to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone"
"Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet."
If you still are not comfortable placing your order securely over the internet, we would be happy to accept your order over the phone. Please call (203) 227-0101 and one of our Customer Service reps will gladly take your order.
REFUND POLICY Remember the Gold's Promise... Gold's guarantees your satisfaction. If you are unhappy with your order in any way, please contact our Customer Service department. We will gladly make arrangements for credit or replacement.